Refund policy

Return, Exchange & Refund Policy

 

1. No Exchange Policy

We do not offer any product exchanges.

Please make sure to carefully check your order before receiving it from the courier. Once the order is received, it cannot be exchanged.

 

2. Return Policy (Defected Products Only)

We accept returns only for products that are defected.

 

To qualify for a return:

• The defect must be reported immediately upon delivery.
• The item must be unused, in its original packaging.
• Clear photos or videos of the defect must be provided as proof.

 

If the product is not defected, the return request will not be accepted.

 

3. Refund Policy

Refunds are issued only for returned defective products.

 

Refund details:

• Once the defect is verified and the product is returned, we will process your refund.
• Refunds are issued to the original payment method or as store credit based on your preference.
• Shipping fees (if any) are not refundable unless the shipment itself was part of the defect.

 

4. How to Request a Return

To request a return for a defected product:

• Contact us within 24 hours of receiving your order.
• Provide your order number and clear photos/videos showing the defect.
• Wait for our confirmation and return instructions.
• Return the item will be via the courier assigned by us.